Shipping policy

Shipping Policy

Overview

All orders are processed and fulfilled by [Your Store Name]. By placing an order, you agree to the shipping terms outlined below.

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Processing Time

• Orders are typically processed within 2–5 business days.

• Processing times may be longer during peak periods, sales, or holidays.

• Orders are not processed or shipped on weekends or public holidays.

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Shipping Times (Estimates Only)

• Standard shipping: 5–14 business days (domestic Australia)

• International shipping (if applicable): 7–21+ business days

Delivery times are estimates only and may vary due to carrier delays, customs processing, or other factors outside our control.

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Shipping Fees

• Shipping costs are calculated at checkout unless otherwise stated.

• Free shipping promotions (if offered) apply only under stated conditions.

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Order Tracking

• Where available, tracking information will be provided once your order has been dispatched.

• Tracking updates are managed by third-party carriers and may not update in real time.

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Delays

We are not responsible for delays caused by:

• Courier or postal service disruptions

• Customs clearance (for international orders)

• Weather events or natural disasters

• High-volume shipping periods

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Incorrect Address

• Customers are responsible for providing accurate shipping details.

• We are not liable for lost or delayed orders due to incorrect or incomplete addresses.

• If an order is returned due to an incorrect address, reshipping fees may apply.

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Lost or Stolen Packages

• We are not responsible for packages marked as “delivered” by the carrier.

• If your package is lost in transit, we will assist you in lodging a claim with the courier where possible.

• Replacement or refund is not guaranteed unless required under Australian Consumer Law.

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Customs, Duties & Taxes

• International customers are responsible for any customs fees, import duties, or taxes applied by their country.

• We are not responsible for delays caused by customs processing.

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Split Shipments

• Orders may be shipped in multiple packages depending on product availability or supplier location.

• You may receive items separately at no additional cost.

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Risk Transfer

• Risk of loss passes to the customer once the order is handed to the carrier for delivery.

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Australian Consumer Law

Nothing in this Shipping Policy excludes, restricts, or modifies any rights you may have under the Australian Consumer Law.

For reference:

https://www.accc.gov.au/consumers/buying-products-and-services/consumer-rights-and-guarantees

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Changes to This Policy

We reserve the right to update or modify this Shipping Policy at any time without prior notice. Changes will take effect immediately once posted.