Refund policy

Refunds & Returns Policy

• We offer refunds or replacements only where required under the Australian Consumer Law (ACL).

• We do not offer refunds for change of mind, incorrect selection, or customer error.

• To be eligible for a return, items must be:

• Unused and in original packaging (where applicable)

• Returned within 14 days of delivery approval

• Proof of purchase is required for all claims.

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Faulty or Incorrect Items

• If your item arrives faulty, damaged, or not as described, you are entitled to a remedy under Australian Consumer Law.

• We will assess the issue and may offer:

• Replacement

• Repair (if applicable)

• Refund (if required under ACL)

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Non-Refundable Situations (where legally allowed)

• Change of mind

• Wrong size or selection ordered by customer

• Failure to follow product instructions or care guidelines

• Sale items (only if not faulty or misrepresented)

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Shipping Costs

• Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

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Processing Time

• Approved refunds are processed within 5–10 business days back to the original payment method.

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Legal Rights

• Nothing in this policy excludes, restricts, or modifies your rights under the Australian Consumer Law.

• For more information, visit:

https://www.accc.gov.au/consumers/buying-products-and-services/consumer-rights-and-guarantees